Registered Tenant Organisations (RTOs)
Through our customer engagement framework, Stronger Voices, Stronger Communities, and our customer voice programme we ensure that our customers are involved in our decision-making and can get involved in shaping and improving Wheatley Homes Glasgow services.
Wheatley Homes Glasgow will engage with all our tenant and resident groups whether registered or not, and support groups to become a Registered Tenant Organisation (RTO) should they wish to do so.
If you would like to set up an RTO and would like more information on how to do this in your community, get in touch with our Customer First Centre 24/7 on 0800 479 7979.
An RTO is an independent organisation set up to represent tenants’ interests on housing and related issues. Becoming registered involves an extra level of commitment and establishes a regulated agreement with Wheatley Homes Glasgow, giving your tenants’ group a legal right to be consulted on housing policy related changes.
If there are currently no Registered Tenant Organisations in your area, you may wish to set one up. An RTO must meet certain terms and conditions as laid out in our new RTO application form. This new process supersedes all previous version of RTO agreements.
You can get further guidance on starting an RTO here.