My rights

You have the right for small, urgent repairs to be carried out by us within set timescales.

Under The Housing (Scotland) Act 2001, you may be due compensation if the repair isn’t carried out in the time limit. When you report a repair, we’ll:

• tell you if it’s covered under the Right to Repair scheme
• tell you your rights
• let you know the date the repair will be completed.

For further information on qualifying repairs, visit https://www.gov.scot/publications/right-repair/

For further information on repair timescales, visit The Scottish Secure Tenants (Right to Repair) Regulations 2002

You can book your repairs appointment with an online services account at a time and place that suits you.

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