90% of tenants are happy with Scotland’s biggest social landlord

The latest findings have emerged from a tenant satisfaction survey of Wheatley Homes Glasgow tenants from April to August this year by independent consultants.

Wheatley Homes Glasgow joins the other Registered Social Landlords (RSLs) within Wheatley Group – Wheatley Homes South, Wheatley Homes East and Loretto – in reaching this ambitious landmark customer satisfaction rating of 90%.

The survey, conducted across Wheatley Homes Glasgow’s north-west, north-east and south areas, shows overall satisfaction rising from 87% in 2023 to 90% in 2025 – a 3% increase that places the organisation ahead of the Scottish Housing Regulator’s national average of 86.5%.

More than 1000 tenants were asked their views as part of the doorstep survey on a wide range of issues, including their homes, neighbourhoods, contact with staff and value for money.

Tenants of Wheatley Homes Glasgow report:

• 96% feel well informed;

• 98% believe they have opportunities to participate;

• 90% are satisfied with the quality of their home;

• 92% are satisfied with neighbourhood management;

• and 90% rate value for money positively.

The milestone marks the successful delivery of one of Wheatley Group’s key strategic goals for 2021–2026: for every RSL in the Group to achieve satisfaction levels of 90% or above.

Alan Glasgow, Group Director of Housing, said:

“Reaching 90% tenant satisfaction in Wheatley Homes Glasgow is a fantastic milestone and a testament to the dedication of our teams. The journey to 90% reflects the transformation we’ve made since the early days of Glasgow Housing Association, when satisfaction was just 67% in 2004.

“Every Registered Social Landlord within Wheatley Group has now achieved this ambitious target – a major achievement for the organisation and the communities we serve.

“While we’re proud of this progress, we won’t be complacent. We’re focused on building on this success and continuing to improve the services we provide – particularly in areas like repairs – so tenants can see and feel the benefits every day in their homes and communities.”