Equity, diversity and inclusion

Our customers come from all walks of life. But one thing is always the same – everyone is valued and gets fair treatment.

A collage of five different images made up of five different groups of people of different backgrounds

Wheatley Homes Glasgow is committed to the principles of Equity, Diversity and Inclusion (EDI) which is at the heart of the common values shared across Wheatley Group.

For us, this means:

  • equity  - people with different characteristics are treated fairly and have access to equal opportunities
  • diversity  - respecting and valuing individual differences and unique characteristics, both in our organisation and in our communities
  • inclusion -  making sure our employees and customers feel comfortable being themselves and that they feel valued, respected and heard.

We don’t discriminate against anyone on the grounds of race, ethnic or national origin, language, religion, belief, age, gender, sex, sexual orientation, marital status, family circumstances, employment status, physical ability or mental health, or any other protected characteristic. We aim to achieve fair outcomes for all, threading an EDI approach through our decision-making and service design and delivery.

For more information on our approach to EDI, including how we do this, our statement of commitment, equality data collection and some recent EDI achievements, visit the Wheatley Group website.

Annual Equality Report
 

This report includes details of information about customers we have collected, why we have done this and how we will use it.

Check out the data we have collected over the last year and what this has informed in our Annual Equalities Report in 2024

Previous  reports

EDI Calendar
 

We held our first ever equality and diversity survey in 2022, which provided us with valuable insights into the make up of our staff and customers.

From this information we have created an EDI calendar, available to download below.

This calendar includes key religious, cultural and awareness dates throughout the year that we know are celebrated or acknowledged by our staff and customers, as well as information about our Different Together EDI campaign.

Different Together Calendar 2025

Written information 
 

We want to make sure that everyone can understand the information we send to them in letters, leaflets, newsletters and policies. You can get a copy of most of our documents in different languages, large print, in Braille and audio formats.

You can find out more at our accessibility page.

Need something translated or in a different format?

Get in touch.

Telephone
 

We can arrange for someone to speak to you in your own language and offer help for people with hearing difficulties.

You can find out more at our accessibility page. Need help?

Get in touch

Visiting your local hub
 

If you visit us we can arrange interpreting, lip-speaking and sign language if you need them.

Hate crime and Third Party Reporting
 

Did you know that hate crime is any criminal offence committed against an individual or property that is motivated by a person's hatred of someone because of their actual or perceived race, religion, transgender identity, sexual orientation or disability?

Wheatley Homes Glasgow and Wheatley Group are Third Party Reporting Centres and we work in partnership with Police Scotland to ensure all victims and witnesses are able to report hate crimes.

If you’re the victim or witness of a hate crime, get in touch. We treat all reports of hate crime seriously.

Get in touch

You can also report a hate crime in other ways:

Zero tolerance on abuse, harassment and sexual harassment
 

As of 26 October 2024, the UK government has introduced key changes to sexual harassment legislation.

Wheatley Homes Glasgow, under the new duty must take reasonable steps to prevent sexual harassment of their workers.  This new preventative duty is contained in the Worker Protection (Amendment of Equality Act 2010) Act 2023.  The preventative duty under this new legislation relates only to sexual harassment not other “protected characteristics” as this included in the Equality Act 2010.  It is an addition to the current protection from discrimination, harassment and victimisation contained within that Act.

Our Zero tolerance on abuse, harassment and sexual harassment

All of our customers have the right to be heard, understood and respected. Our staff also have these same rights.

As an organisation, we have a zero-tolerance approach for abuse, harassment and sexual harassment towards our staff.  The new duty also extends to the need to take steps to prevent sexual harassment by third parties.  Third parties may include clients, customers, service users, contractors and visitors to our workplaces.

We ask our staff to be polite, helpful and sensitive to your needs and circumstances.

We do not tolerate physical, verbal or written abuse, harassment or sexual harassment of our staff. Please treat them with respect.

Aggressive, violent, abusive and harassing behaviour of any nature will not be tolerated and may result in your services being restricted. In extreme cases, we may contact Police Scotland.

Unacceptable behaviour includes:

  • using bad language or swearing at our staff;
  • any physical violence towards any member of staff, such as pushing or shoving;
  • verbal abuse towards our staff in any form, including verbally insulting our staff;
  • racial abuse and sexual harassment;
  • abusing staff on our social media channels;
  • and verbally abusing our staff on telephone calls.

We have an Unacceptable Actions Policy which outlines our process for dealing with unacceptable actions or behaviour from customers, up to and including restricting access and communication.