Group Scrutiny Panel
The panel looks closely at how Wheatley Homes Glasgow and other parts of Wheatley Group performs.
Our Group Scrutiny Panel is another way customers can get involved; ‘scrutiny’ is all about reviewing performance, through a partnership approach, and working with officers to identify improvements for services.
We have enhanced our approach to our Group Scrutiny Panel, which includes Customer Voices from across the four social landlords that make up Wheatley Group.
We rotate meetings around our offices in Glasgow, Edinburgh and Dumfries. This gives the Panel the opportunity to hear directly from and engage with staff.
The Panel met four times in the last financial year; in May, August, November and February. The Panel had their year-end performance meeting in May 2024; and reviewed quarter one performance and fed back on out draft Annual Reports to Tenants in August 2024. The next meeting is in December 2024 when the Panel will discuss quarter 2 performance, as well as plan their areas of focus for 2025.
The Panel scrutinise our Group performance quarterly against Scottish Social Housing Charter indicators, choosing the performance priorities they wish to focus on. The Panel are currently focusing on:
- Anti-social behaviour resolved
- Repairs timescales and satisfaction
- Complaints timescales
- Lettable houses that become void, average days to re-let, and tenancy sustainment
The Panel also receives a spotlight focus at each meeting; at it's last meeting, the Panel looked at Group Protection and welcomed our Wheatley 360 Lead to present an overview of the services this team offer. The Panel discussed this including partnership working and the role of the team in supporting anti social behaviour and hate crime cases, and our New Scots approach. In May 2024, the Panel's spotlight session focussed on complaints.
The Panel may be supported by Tenant Participation Advisory Service (TPAS) to help enable them to exercise their scrutiny role effectively, such as through additional training sessions.
In addition to quarterly performance meetings, members of the Panel can also undertake thematic reviews, which is a deeper dive into specific service areas. Members of the thematic group identified repairs communication as an area for review and commenced its work in July 2023, with an initial planning meeting taking place and then a visit to the Customer First Centre in August 2023.
Following the review, the repairs thematic group worked with TPAS to develop a report with recommendations. The group then met with staff to discuss their report and its findings, co-creating solutions to the recommendations. Members of the group have attended Board meetings to discuss their experience with Board members. The group met with staff in June 2024 to discuss progress and review the improvements made/underway.
Find a summary of the report here or read the full report here.
You can also hear what customers had to say by watching the video below.
In February 2024, members of the Panel met with staff and kicked off planning for their next thematic review. Customers decided to focus on our Neighbourhood Environmental Team (NETs) Service and Waste Management. Customers completed their review in October 2024, which involved visiting sites across our geographies, meeting local staff and engaging with customers. The thematic group then developed a report with recommendations for how we can improve our environmental service.
After discussing this with staff and co-creating actions in response to the recommendations, the thematic group will again meet in April 2025 to review progress.
The Panel is not currently recruiting for new members however, for further information, contact Morgan English by email at morgan.english@wheatley-group.com