Neighbourhood services

The NETs clean tenement closes and internal glass of tenements and multi-storey blocks each week. In the summer, staff cut back court grass areas every two weeks.

The tenement team:

• brushes and washes stairs
• removes bulky items
• cleans paths and bin areas.

Our teams also keep 127 multi-storey blocks clean and tidy every week.

The multi-storey team:

• cleans foyers and lifts
• de-litter
• carry out patrols day and night
• carry out landing and stair cleaning.

On your My Wheatley Homes Glasgow account, you can let us know about:

• stair cleaning
• back court maintenance
• and much more to help keep your neighbourhood spick and span.

Don't have a My Wheatley Homes Glasgow account yet?
Sign up for one today. It's safe and secure, and it only takes a few minutes

Already have a My Wheatley Homes Glasgow account?
Login securely, go to the 'My Services – Your Neighbourhood' page.

You can also call our Customer First Centre on 0800 479 7979.

The arborist team cuts back or removes dead or diseased trees from our properties or open spaces owned by Wheatley Homes Glasgow. They also cut back trees which are a risk to the public or to our buildings.

At any of our homes, the NETs can also:

• clean small areas of graffiti
• cut hedges and gardens
• carry out weed spraying.

If you are not one of our tenants and you need help with any of the above, please get in touch with your local authority.

Do you need help with fly-tipping/waste management/bulk uplift?

It is our tenants responsibility to arrange this themselves or by contacting their local council. In some occasions our team may be able to assist , however this will be decided on a case-by-case basis.

There are many ways you can get involved with the local NETs.

We regularly carry out walkabouts in communities alongside our housing and Customer Voice team, to get feedback from our tenants. To find out when the next walkabout in your area is, please contact your housing officer or our Customer First Centre on [number]

You can be part of our Stronger Voices programme where you will have the opportunity to have your say in local services and how they are developed.

Throughout the year there will also be opportunities to join our Scrutiny Panel, which is comprised of around 25 customers from Wheatley communities across Scotland.

The Scrutiny Panel look at our key services to find areas for improvement. In 2024/25 they chose to review our existing environmental services. Find out more on our Scrutiny Panel page.

You can also  find out what our tenants think of our environmental services in our short video:

Our parent organisation, Wheatley Group, also run programmes throughout the year to support people in our communities find jobs, careers and training. Find out more.

Alongside our Stronger Voices and local housing teams, we regularly take part in community walkabouts in our neighbourhoods to chat to tenants and find out how we can support them.

We also hold four Environmental Weeks of Action each year.

Throughout the week, NETs staff tackle bulk uplift, fly tipping, upgrade community spaces and join community groups, schools and other partner organisations in litter picks, helping to improve neighbourhoods and engage with tenants.

If you live in one of our communities and would like to be involved, get in touch with us.

We work with KSB to ensure the standards of our communities are as high as they can be. We have committed to an annual Environmental Quality Standards audit, through a continuous rolling programme, where different communities and local housing office areas are assessed by KSB.

Get the latest updates on what our NETs are doing in communities across the region here:

2025

Social landlord’s efforts help make Glasgow communities cleaner

Our Home Comforts services take unwanted pieces of furniture, white goods and appliances, clean them and deliver them to tenants who need it most. Tenants can get access to items including beds, sofas, cookers, wardrobes and washing machines.

If you have unwanted items you’d like to donate, our NETs will come and pick these up from your home. To arrange a pick-up, get in touch with us.